Terms & conditions

§ 2 Subject matter and role of Capillus360

(1) Capillus360 operates an independent, web-based brokerage platform. The service enables patients to upload medical key data (including photos) free of charge and in anonymised form in order to receive individual fixed-price offers for hair transplants from verified partner clinics worldwide.

(2) Express notice: Capillus360 does not provide medical services, diagnoses, or treatments. Capillus360 acts solely as a technical intermediary for contacts.

(3) Contracts for medical treatment, travel, or hotel stays are concluded exclusively between the patient and the respective partner clinic. Capillus360 is never a party to the medical treatment contract.

§ 3 Terms for patients (B2C)

(1) No charge: Use of the assessment wizard, comparison of offers, and contact with clinics is completely free of charge for the patient.

(2) No obligation: Obtaining offers via Capillus360 is non-binding. There is no obligation to accept any of the brokered offers.

(3) Truthful information: The patient undertakes to provide truthful information about their medical history when using the wizard and to upload current, unaltered photos, as these form the basis for clinic offers.

(4) Data release: By clicking “Get in touch” in the dashboard, the patient expressly consents to their previously anonymised contact data (name, phone number, email) being transmitted to the selected partner clinic.

§ 4 Terms for international partner clinics (B2B)

(1) Admission and international reach: The Platform is open to medical service providers worldwide. Admission as a partner clinic on Capillus360 follows an internal review process. There is no legal entitlement to admission. The partner clinic expressly warrants that it holds all medical licences, authorisations, and qualifications required by law in its country of establishment.

(2) Local legal requirements: The partner clinic is solely responsible for ensuring that its medical services and their promotion comply with the laws of its country of establishment. Capillus360 has no duty to audit this.

(3) Binding nature of offers: If a partner clinic submits an offer via the B2B dashboard, it must be framed as a binding fixed price for the patient. Hidden additional costs on site are prohibited and will result in immediate exclusion from the Platform.

(4) Remuneration: The partner clinic pays Capillus360 remuneration for brokering qualified contacts. The amount of remuneration and payment terms are governed in a separate cooperation agreement.

(5) Confidentiality and international data protection: Regardless of their location worldwide, clinics undertake to treat transmitted patient data in strict confidence to the standard of the EU General Data Protection Regulation (GDPR) and/or the standard contractual clauses concluded with Capillus360, to use such data solely for preparing offers, and to delete it irrevocably if no engagement follows.

§ 5 Limitation of liability

(1) Capillus360 is not liable for the accuracy, completeness, or timeliness of information provided by clinics (including prices, certifications, medical qualifications).

(2) Capillus360 assumes no liability for medical errors, unsatisfactory surgical outcomes, complications, or other damages arising from the contractual relationship between the patient and the partner clinic.

(3) Capillus360 is liable for damages arising from injury to life, body, or health only if based on intentional or grossly negligent breach of duty by Capillus360. In the case of slight negligent breach of material contractual obligations, liability is limited to typical, foreseeable damage.

§ 6 Availability and technical outages

Capillus360 strives to keep the Platform available with as few interruptions as possible. However, there is no claim to permanent availability. No liability is assumed for outages due to server maintenance, technical faults, or force majeure.

§ 7 Final provisions and jurisdiction

(1) The laws of the State of New Mexico, USA, apply, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules of the country in which the patient (consumer) has their habitual residence remain unaffected and apply in favour of the patient.

(2) Exclusive place of jurisdiction for all disputes with partner clinics (B2B relationship) is the registered seat of Endert Ventures LLC in New Mexico, USA.

(3) Should individual provisions of these terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision.